Refund policy

Refunds, Returns and Exchanges

Returns or exchanges only if the product has not been opened. 

For sample orders, given the nature and value of the product, exchanges, returns and refunds are excluded.

In the event that your order arrives damaged, please email us as soon as possible at contact@asmr-fragrances.com with your order number and a photo of the item. We will deal with these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.

If you have any other questions, do not hesitate to contact us at contact@asmr-fragrances.com..